Project Overview
For Akasa Air, we designed an Aircraft Maintenance Management System specifically for iPad, ensuring that defect tracking, maintenance, and inspections were managed efficiently and accurately. Given the high stakes—where even a minor lapse in workflow could lead to critical failures mid-flight—system reliability and usability were top priorities.
At the core of this system was the Pink Slip—a digital workflow designed to streamline defect reporting, tracking, and resolution. This slip acted as the central mechanism for managing the entire aircraft inspection and maintenance process, keeping tasks on track and ensuring compliance with aviation safety regulations.
My Role & UX Approach
Designed for Clarity & Speed – Since maintenance teams worked under time-sensitive conditions, every screen was optimized for quick data entry and retrieval.
Multi-User Access & Permissions – Created different user roles with controlled access, ensuring that personnel only saw what was relevant to them.
Approval-Based Inspection Flow – Designed an inspection and approval process that enforced accountability and traceability.
Optimized for iPad Experience – Ensured the interface was touch-friendly, easy to navigate, and responsive to real-world maintenance conditions.
Key Features & Challenges
🟠 Developing the Digital "Pink Slip" Workflow
The Pink Slip was the foundation of this system, managing defect tracking from identification to resolution.
✔️ Created a Structured Digital Workflow – Translated manual processes into a clear, step-by-step defect tracking system.
✔️ Ensured Real-Time Updates & Traceability – Designed the system to keep all stakeholders informed about ongoing maintenance tasks.
🟠 Handling Different User Logins & Permissions
With multiple user roles—engineers, inspectors, managers—each had different access levels and visibility over information.
✔️ Role-Based UI Design – Ensured each user type saw only what they needed, reducing clutter and cognitive load.
✔️ Approval Flow Management – Created a multi-step approval system that maintained a strict chain of command.
🟠 Building a System from Scratch with No Room for Error
Aircraft maintenance is a zero-tolerance field—any UX inefficiency could lead to miscommunication or overlooked issues.
✔️ Designed for Accuracy & Efficiency – Streamlined data input and reporting to minimize errors.
✔️ Emphasized Visual Hierarchy – Used clear color coding, priority markers, and structured layouts to make defect reports easy to navigate.
What I Learned
⭐ Designing for High-Stakes Environments – Every UX decision had real-world safety implications, reinforcing the need for clarity, accountability, and efficiency.
⭐ Balancing Simplicity with Compliance – The system needed to be simple for users but strong in compliance, ensuring aviation standards were met.
⭐ Multi-User Coordination & Security – Managing role-based access and permissions was crucial in preventing unauthorized actions or confusion.
⭐ Building a Critical System from Scratch – Unlike improving an existing platform, this required creating an entirely new digital process, ensuring it was robust and intuitive from day one.